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Ordering:
Orders are
accepted only by fax or mailed in. Always use a courier that requires a
signature for receipt when sending artwork and orders. It is always a good
idea to call the sales office before sending in your order to assure any
unanswered questions. Repeat Orders: Please help us by referring to
our previous job number and your P.O. number when repeating an order. We will
store your past orders and dies for 3 years. Any custom dies and artwork
before that time (without a reorder) will be considered "new" and
billed accordingly. Rush Orders: Accepted subject to approval.
Rush charges may apply. Many items are stocked on shelves and may be
available to ship same or next day without an imprint. One week or less
service may be available with an imprint. Always call to confirm in hand
dates and availability. Prices: Use most current price list and
call to assure correct price breaks, including any option charges. Request a
written quote for quantities beyond the end lot price, or if an item has
custom options not in price list. It is always a good policy to call the
sales office for correct pricing before sending in the order. Combined Pricing: You may combine two or more
different items together when ordering at the same time to get better
pricing. Production: 10 to 20 working days of received order.
Orders accepted by fax or courier. In cases where a pre-production sample is
required, production time begins when sample is approved. To help us, please
be sure your artwork and approval of the production samples are sent in a
timely fashion. Artwork: With just a few exceptions, all
items are priced with a one color one location foil stamp, all require camera
ready art black on white. Separated art required for multiple colors. Price
is based on imprint area. Typesetting and some art services are available and
will be billed accordingly. Halftones, heavy coverage, and close registration
may require additional charges. Dies for foil stamping are billed separately.
Silk screening and four-color process are also available on some items (see
price list for details). Halftones in most cases will not work with foil
stamping unless it is modified. Call sales office for advice. Order through Digital
Format or Electronic Method: We do not accept art on a diskette or by E-mail. A small
fee will be charged for retrieving art from a diskette or receiving it by
E-mail. Please call the office for our E-mail number. Over & Under Runs:
In most cases we
will ship at least your desired quantity. If no overs or unders are
acceptable, you must specify that on your purchase order. There is no extra
charge for that. Shipping: Unless specified we will select
the method of shipping. All shipments are F.O.B. Los Angeles. We will pre-pay
and bill freight charges with a small service charge. We will always go best
way to assure your in hand date requirements and costs are met. Terms: All orders are subject to approval
by Prestige Line. Approved credit accounts are payable net 30. 1 ½% charge
will be assessed on past due accounts. For new accounts, please fax credit
references with order to expedite processing more efficiently. C.O.D.: We will add the current surcharge
to the freight amount. We Accept (put in Visa, MasterCard and
American Express Cards) Cancellation Policy: An order may be cancelled only
after factory is notified and it is understood client is responsible for all
costs incurred up to that point, and will be billed for that amount. Returned Merchandise: Any returned merchandise requires
authorization from the factory. A restocking fee will be charged. Any claims must
be presented in writing within 10 days of received merchandise. A 25%
restocking fee will be charged for any returned tassle or cords. Minimums: In most cases less than minimums
will not be honored. Please call before. If less than minimum are accepted, a
charge will apply. Catalogs, Samples, and
Rebates: One
catalog is free. Each additional catalog is billed at $2.00. There is
presently no rebate program. Currently we send out random samples and
catalogs at no charge. Leather and Magic Fabric samples will be billed and
sent only if available. Flyer sheets are available of all of our popular
products at no charge. Call for availability. Acknowledgements: All orders are acknowledged by
mail. Please read it carefully because we process it with the information
provided. Personalizations: Personalizations are available on
some products. Please see price list. OPTIONS · OPTIONS ·
OPTIONS · OPTIONS #43D 4 Additional Corners on 2nd
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